SuperKey Insurance LLC Privacy Policy
SuperKey Insurance LLC (“SuperKey,” “we,” “us,” or “our”) is an insurance agency that arranges commercial insurance for homeowner and condominium associations. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, call or email us, receive text messages from us, or do business with us.
By using our website or services, or by contacting us, you agree to the practices described in this Privacy Policy.
Information we collect
We collect the information you give us and the information we need to arrange and service insurance. This may include:
- Contact information, such as your name, email address, mobile or other phone number, mailing address, and your role with an association or management company.
- Association and policy information, such as association names, property addresses, unit details, policy numbers, coverage details, premiums, and claims information.
- Communications, such as emails, text messages, voicemails, and records of phone calls with us, including call recordings and transcripts where applicable.
- Payment information relating to invoices and premiums. We do not store full payment card numbers on our systems.
- Website information, such as your browser type, device information, and pages visited, collected through standard website logs and cookies.
How we use information
We use personal information to provide and improve our insurance services. This includes:
- Obtaining quotes, placing coverage, and servicing policies for associations.
- Issuing certificates of insurance and responding to requests from residents, board members, lenders, and mortgage brokers.
- Helping with claims, billing, and payments.
- Responding to your calls, emails, voicemails, and text messages.
- Keeping accurate records and meeting our legal, regulatory, and licensing obligations.
- Protecting against fraud and keeping our systems secure.
How we share information
We do not sell personal information. We share it only as needed to provide our services or as the law requires:
- Insurance companies, wholesalers, and premium finance companies, to obtain quotes, place and service coverage, and handle claims and billing.
- Service providers who help us run our business, such as phone, email, document, payment, and software providers. They may use the information only to provide services to us.
- People connected to the policy, such as an association’s board or community manager, or a lender or certificate holder you ask us to send information to.
- Legal and regulatory purposes, such as responding to regulators, court orders, or law enforcement requests, or protecting our rights.
As an insurance agency, we follow applicable federal and state insurance privacy laws regarding nonpublic personal information.
Text messaging (SMS)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. This excludes service providers that help us deliver text messages, such as our phone provider.
We send customer care text messages only to people who have agreed to receive them. You may agree by leaving a voicemail on our office line, where our recorded greeting explains that we will follow up by text, or by agreeing verbally or in writing when speaking with our team. Our messages relate to your request or your association’s insurance, such as confirming we received your message, asking for your email address, and following up on policies, certificates, billing, or claims. We do not send marketing messages.
- Message frequency varies depending on your request.
- Message and data rates may apply, depending on your mobile plan.
- To opt out, reply STOP to any message. You will receive one confirmation and no further texts. Reply START to resubscribe.
- For help, reply HELP, call us at (704) 980-0539, or email insurance@superkey.com.
- Mobile carriers are not liable for delayed or undelivered messages.
Call recording and transcription
Calls with SuperKey may be recorded and transcribed by us or our service providers for quality assurance, training, and record-keeping. Callers to our office line hear a notice at the start of the call. We use these recordings and transcripts to service your request and keep accurate records, and we protect them in the same way as other personal information.
Security and retention
We use reasonable administrative, technical, and physical safeguards to protect personal information. We keep information for as long as needed to provide our services and to meet legal, regulatory, and record-keeping requirements.
Your choices
You may ask us to access, correct, or update your personal information by contacting us. You may opt out of text messages at any time by replying STOP. Some information must be kept to meet legal or regulatory requirements.
Children’s privacy
Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
Contact us
SuperKey Insurance LLC
128 S. Tryon Street, 19th Floor, Charlotte, NC 28202
Phone: (704) 980-0539
Email: insurance@superkey.com
Effective date: November 9, 2026